We’re now starting to see more and more teams getting involved with social media. This is great, but I think it’s time they start to look beyond only utilizing the major platforms (Twitter, YouTube, Facebook) and really start to embrace more emerging and niche platforms (Ustream, Tumblr, Flickr).
Every platform offers something different and therefore appeals to different types of people. Facebook and Twitter are (currently) more popular than others and should demand more time and resources, but surely the fans that use these emerging platforms deserve some love too? And surely there is value in these platforms for teams?
Let me start by saying that LeBron James is doing just fine for himself. LeBron can pretty much do whatever he wants (e.g. get dunked on at his own camp and confiscate the video, walk off the court without shaking hands after losing the Eastern conference finals, back out of the Slam Dunk Competition) and people will still love him. The LBJ brand is very much intact and thriving. The man has tons of endorsements. However, is “doing just fine” good enough for the most exciting and athletic player in the game right now? LeBron has never settled for “just fine,” so why start now?
An amazing aspect of social media, for brands, is the ability to listen to your fans and customers. They will tell you when you do something great, but more importantly, they will tell you when you fail. The real-time web has given brands an opportunity like never before, the chance to listen and respond to actual people making legitimate claims about your product or service. The information is there, it’s the brand’s job to pay attention.
(This is a guest article by 
As we turn the page and look ahead to 2010, let us address a topic most marketers have a strong opinion on: ambush. Whether you believe ambush marketing of official events is creative and cost-efficient or an unethical and illegal mortal marketing sin, the fact is 2010 will see more of it than many marketers care to envision. Global events such as the Olympics and World Cup will fuel the fire, as they have in the past, but this time the battleground may be waged on a relatively new frontier: social media.
For the record, I am a Sixers fan, and I love Allen Iverson.
I always take the opportunity to reach out to a customer and show off a brand I represent. I won’t lie, I had a college professor that pounded this into my head for a semester. Working in ticket sales a few years later, I searched for ways to capitalize on this point.
Ah, baseball. America’s past time. The game has been around, and flourished, for a long, long time. In recent years (since the mid 90’s), baseball has hit a rough patch, with the Steroids Era. However, baseball is trying to change its image, and social media is part of that effort. Social media makes sense for a game that is inherently social for its audience. Going to the ballpark is as much about the hot dogs, peanuts, beer, and conversation with friends, as it is about the action on the field. Let’s see how the MLB does in my final edition of “Social Media Report Card.”
BCS.
