Who wants to make more money in sports ticket sales? (OK… you can all put your hands down.)
And…who is willing to shame or embarrass their team’s clients in order to get there? (Keep those hands down! Shame on you in the back row!)
Upselling current seatholders can be a major contributor to any team’s bottom-line growth. But if your approach sounds like you’re only trying to fatten your commission check, chances are you’re coming off like a real jerk. [click to continue…]
Bill Guertin is CEO (Chief Enthusiasm Officer) of The 800-Pound Gorilla, a dynamic sales training and consulting company whose list of blue-chip clients includes the ticket sales departments of dozens of teams from the NBA, NFL, NHL, Major League Baseball, and Major League Soccer. He is the author of the Gold Medal-award-winning book Reality Sells, and The 800-Pound Gorilla of Sales: How to Dominate Your Market. Subscribe to his Sports Ticket Sales Newsletter at www.The800PoundGorilla.com, or follow Bill on Twitter at www.twitter.com/800poundgorilla.
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1. Network, Network, Network
Have you heard the adage “it’s not what you know, it’s who you know?” Well, in sports, it’s more like “who knows you” or “who is familiar with your work“. The key to getting your first sports job (or any job) is networking. You need to get out there in front of the decision makers who have the power to hire you, whether that’s the head of the sales department, box office or the general manager.
Attending networking functions is a great idea. Most teams and leagues either run their own career fair or attend sports related fairs every year. For example, job seekers interested in a career in Minor League Baseball should attend the annual PBEO Conference (the same “Winter Meetings” where players are traded and the Rule V draft are held ever year) and network with as many people as possible.
2. Get Ready to Sell
Sales is the most important aspect of a front office. One of the first things you must know about working in sports is that you’re always selling, even if you don’t work in the sales department. Although you might work in marketing, public relations or events, you will be called to sell tickets-or perhaps even sponsorships-from time to time. You’re always selling the value of attending a game at your stadium/arena so the concept of selling tangible goods like tickets really isn’t that different from selling the experience itself.
3. Be Comfortable Wearing Many Hats
Get ready to wear many different hats throughout the day-it’s true of the sports industry and especially in minor league sports. One day you might be driving to the airport to pick up the newest addition to your roster and the next day you might be dressing up as the mascot. Understand that all sports organizations do this to some degree. It’s more prevalent in minor league sports where staffs are small and “to do” lists are long but it occurs in major league sports at times as well. [click to continue…]
Brendan Wilhide runs Sportsin140.com, a site that covers sports and social media. He is currently co-authoring a textbook on social media for the sports industry. Follow him on Twitter: @BrendanWilhide and @Sportsin140.
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(This is a guest article by Dan Westervelt)
There are many reasons why golf fund raising events fail, but without this one element being present, the chances of survival are almost nil. It is the reason why sponsors decide to support, golfers decide to play and volunteers decide they want to serve your cause. In a word, it is relationships.
The three main components of the human side of a tournament are golfers, sponsors and volunteers. All three are readily available to you if you have a relationship and it is strong enough to justify their participation. Obviously a close friendship is the best but a consistent trade association between a client and vendor are of about the same weight.
As with any relationship, it must be respected, so approach this solicitation as though you were asking permission to do something beneficial for a family member. While you need to be sure to have all the reasons ‘why’ addressed, spend even more time getting ready for the ‘why not’s?’.
Listen carefully to all the objections you hear. These are really just road maps to where you’d like the conversation to end, that is a “yes, I’ll do it”. These are the hesitations, stalls and questions you must address successfully to get them there. In my view, they are the most important part of the sales conversation as they determine both the tone and content of your reply as well as the overall result. [click to continue…]
There was once a member in a Chapter who sold computer equipment. Just before joining the organization, he had sold dozens of computers to a local school system. Apparently, the state legislature had earmarked a billion dollars for school systems to upgrade their computer equipment and this particular member had come across an opportunity to tap into a small piece of these allocated funds.
After joining, this individual was eager to use the contacts in the organization to identify more school systems that he could sell upgraded computers. As these opportunities represented major transactions for him, each week he focused his infomercials on seeking contacts and inroads into local school systems.
Although articulately said, nothing came from his requests. The problem was that no one had legitimate contacts into school systems (partially because most Chapter members did not have school-aged children). After a year of trying, the member stood at the Chapter meeting when it was his time to speak and proceeded to resign his membership, stating that he had just not gotten any referrals. [click to continue…]
Frank Agin is the founder and president of AmSpirit Business Connections, an organization that empowers entrepreneurs, sales representatives and professionals to become more successful through networking and developing stronger business relationships. He is the author of a book entitled Foundational Networking: Creating Know, Like & Trust For A Lifetime of Extraordinary Success, and the co-author of LinkedWorking: Generating Success of the World’s Largest Professional Networking Website, which is one of the first books to set forth a strategy for being successful with social media websites.
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Have you ever been ‘frozen’ in a ticket sales conversation?
We all get that sinking feeling every once in a while. You’ve either lost your place in the conversation, got distracted, or reached a verbal dead end. It’s been called “Salesheimer’s Disease”; your brain goes numb, and it feels like there’s nothing left to say that would make any sense.
What do you say when you don’t know what to say?
Fortunately, there are a few phrases you can get to know and memorize that can get you out of sticky situations like these, and save the call in the process. Have these responses handy next to your phone, just in case you may need them: [click to continue…]
Bill Guertin is CEO (Chief Enthusiasm Officer) of The 800-Pound Gorilla, a dynamic sales training and consulting company whose list of blue-chip clients includes the ticket sales departments of dozens of teams from the NBA, NFL, NHL, Major League Baseball, and Major League Soccer. He is the author of the Gold Medal-award-winning book Reality Sells, and The 800-Pound Gorilla of Sales: How to Dominate Your Market. Subscribe to his Sports Ticket Sales Newsletter at www.The800PoundGorilla.com, or follow Bill on Twitter at www.twitter.com/800poundgorilla.
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There is a common problem I see brewing in sports ticket sales organizations across the nation. It started about 18 months ago, and has been spreading like a virus, bleeding organizations dry. I’m not sure where it started, but I know how it can be stopped.
Here’s the problem: We’re allowing the economy to lull our leadership into expecting less from the salespeople who are paid to make things happen. Our managers are taking the “economy” excuse and letting our sales reps use it as a crutch, and it’s weakening everyone in the process.
If you’re an account rep, I have a few telling questions for you:
Did you achieve your monthly goals for either January or February? If not, what happened?
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Bill Guertin is CEO (Chief Enthusiasm Officer) of The 800-Pound Gorilla, a dynamic sales training and consulting company whose list of blue-chip clients includes the ticket sales departments of dozens of teams from the NBA, NFL, NHL, Major League Baseball, and Major League Soccer. He is the author of the Gold Medal-award-winning book Reality Sells, and The 800-Pound Gorilla of Sales: How to Dominate Your Market. Subscribe to his Sports Ticket Sales Newsletter at www.The800PoundGorilla.com, or follow Bill on Twitter at www.twitter.com/800poundgorilla.
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Tiger Woods delivering his 13-minute speech was finally what hundreds of millions of people were waiting to hear. “I know I have bitterly disappointed all of you,” said Woods. “I have made you question who I am and how I could have done all the things I did. I am embarrassed I have put you in this position. For all that I have done, I am deeply sorry. I have a lot to atone for.”
Tiger screwed up, and he finally was doing what anyone who screws up badly should do; take ownership for your mistakes, and let people know what you plan to do to fix them.
As responsible salespeople, we can learn from Tiger’s example. On occasion, we’re going to screw up an order, type in a wrong seat number, forget some paperwork, or fail to follow up with a phone call we promised to make. Rather than run and hide, the sooner we can recognize our mess-up, the better off everyone will be.
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Bill Guertin is CEO (Chief Enthusiasm Officer) of The 800-Pound Gorilla, a dynamic sales training and consulting company whose list of blue-chip clients includes the ticket sales departments of dozens of teams from the NBA, NFL, NHL, Major League Baseball, and Major League Soccer. He is the author of the Gold Medal-award-winning book Reality Sells, and The 800-Pound Gorilla of Sales: How to Dominate Your Market. Subscribe to his Sports Ticket Sales Newsletter at www.The800PoundGorilla.com, or follow Bill on Twitter at www.twitter.com/800poundgorilla.
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Marketers, and especially sports marketers, in my opinion are vastly more educated in social media than the majority of other professions. 99% of the talk about social media, however, is on how it can be used to market to consumers. Are there social media tips and tricks sponsorship pros can use to better support their sponsorship case to potential corporate buyers? You bet… and they’re constantly evolving. Let’s rundown a few and feel free to add your own at the bottom.
1. Don’t assume your audience is the same. You likely provide consensus demographics for on-site and broadcast. Okay, that’s great, but are you also considering the variance between your audience on-site and your audience online? Whether it’s Facebook, Twitter, LinkedIn or a number of other sites, presumably you’ll be finding ways for your sponsors to interact with consumers on these platforms too. The audience profile may vary dramatically from on-site (for better or for worse). As technologies mature, your on-site audience will likely more closely mirror your social media audience, but until then it’s wise to keep in mind the variance across your consumer touch points.
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Kris Mathis is the Founder/CEO of SponsorPitch.com, a New York City-based sponsorship networking start-up. Kris started his career in sponsorship representing Fortune 500 clients at Edelman PR's sponsorship consulting division prior to jumping to a brand management position at Paris-based mobile gaming startup, Gameloft. In between, Kris attended graduate school in Nashville (Music City!), Tennessee. In his spare time, Kris enjoys eating, running, the beach, UFC and Bryant Park. Follow Kris on Twitter @Sponsorpitch!
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