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Utilize Social Media to Grow Your Fan Base

When we talk about social media in sports the majority of case studies and best practices come from high profile and established sports teams and we tend to focus on how these teams engage with their fan base through social media. But what if your team doesn’t already have tens of thousands of fans-how can you utilize social media to grow your fan base?

The above question is something I get asked a fair bit and to be honest there’s no set answer – the answer depends upon you, your team and your target fan base.

Whilst I can’t give a set in stone plan that will guarantee your team’s fan base will grow, I can certainly give you some tips that will help.

Starting today, I’ll be publishing a short series of weekly articles about how I feel teams and sports organizations can utilize social media to grow their fan bases.

Know your audience

Listening is a key factor in successful use of social media. Before you jump into social media you need to make sure you know your audience – if you don’t you will end up wasting a lot of time.

The Multi-Purpose NFL Stadiums Trend

(This is a guest post by Brad Acker)

Many of the articles that I’ve been reading have pointed out that the multi-purpose stadium tread ended when Camden Yards, home of the Baltimore Orioles, was built in 1992.

Why I agree that Camden Yards was a historical turning point for sports venues, I disagree that it ended the trend. The past few years have shown us that it just doesn’t work financially to have a single-use stadium.

Of course Baltimore’s level of play on the field hasn’t exactly helped!

PGA Responds to Missed Opportunity

Has it really been one month since I constructively criticized the PGA Championship for not allowing fans to bring their cell phones into its 2010 event at Whistling Straits?

It should not have been that long, because it was quickly after that blog was posted that I received a phone call from Ken Lovell, Vice President of Media Development for the PGA Tour.

With the Ryder Cup on the docket for this weekend and people thinking golf during an already predictable media-heavy football season, I decided that today was the “better late than never” time to share what Lovell told me about how the PGA is in tune with its fans’ desire to shoot photos and react to what’s going while they attend a professional golf tournament.

Will Michael Vick’s Road to Redemption Ever End?

54 for 89 (60% completions). 6 passing touchdowns. 1 rushing touchdown. 0 interceptions. And a QB rating of 110.2. Those are Michael Vick’s numbers three weeks into the 2010 NFL season. Vick started the season as backup to Kevin Kolb. But after a Week 1 Kolb concussion and a dominant Week 2 performance by Vick in his place, head coach Andy Reid made the decision to give Vick the chance he’d been waiting several years for, to be a starting quarterback in the National Football League once again.

But this post is not about Michael Vick the football player, it is about Michael Vick the person.

San Francisco Giants Tweetup

Tweetups have been one of the true successes of Twitter. Meeting new sports fans through social media is great, but nothing compares to the networking and bonding that occurs in face to face events. Embracing both social media and face to face relationships, the San Francisco Giants hosted the first tweetup for Major League Baseball earlier this season.

Sports And Social Media Webinar

Every month over at the Sports Executive Association, we have been blessed with webinars from some of the greatest sports professionals in the business, covering topics from Sponsorships to Public Relations.

I’ve been excited at all the feedback I’ve gotten so far and have decided to do a webinar on social media free for everyone.

Limits of a Team’s Brand

When sports teams first began using social media, they gained followers and fans primarily because of their brand. Fans wanted to be part of their favorite team’s community and sports teams were more than happy to have them. Still, many sports teams eventually faced the realization that their brand could only bring them so far. Teams that relied on their brand identity to generate interest soon discovered that after most ‘hardcore’ fans had discovered their teams Facebook or Twitter page, the numbers dropped off. To attract the casual fan, teams had to prove to them that they could bring value.

For teams, providing value to fans means winning games. Winning games fills seats and keeps fans happy. When it comes to creating value on social media platforms though, winning doesn’t necessarily translate into happy fans or engagement. Winning will get fans interested in a team, but it doesn’t necessarily mean it will get them to follow or like their fan page.

Social Media And The NFL, Plus New Web Show!

I started a new web show. I teamed up with the great crew over at The Pulse Network for a weekly half hour show to give you more content, expert interviews, and insider tips in sports, social media, marketing and more. I’m still in the early stages and updating the format each week, but my…

General Managers Embrace Social Media

At the Tribe Social Forum last week, Lewis Howes learned that Indians General Manager Mark Shapiro is set to fully embrace social media this fall, from the head office all the way down to the players. Especially in a season where the Indians suck aren’t as competitive, Mark sees more reason than ever to harness the power of social media to interact with their fan base. At least one other General Manager agrees; Vancouver Canucks’ Mike Gillis has decided to use Twitter for the upcoming hockey season.

While Gillis isn’t as enthusiastic as Shapiro, he notes in the Globe and Mail, “social media is not something that is going to go away, and I think it’s a way to get a little bit of a different perspective out there”.

How Dream Teams are Composed

We’ve all been admonished to notice the absence of “I” in teamwork. We hear it so often that we become numb to its meaning and significance. It’s never an individual effort.

Wikipedia describes teamwork as, “A joint action by two or more people or a group, in which each person contributes with different skills and expresses his or her individual interests and opinions to the unity and efficiency of the group in order to achieve common goals.

It’s teamwork that’s made my favorite team, the Dallas Cowboys, 5-time Super Bowl champions back in the day. I’m still waiting for number six but I’m not holding my breath. Sure, a team needs a great leader but the players really make or break the success of the team.

Don’t Pull a Johnson…Follow the Rules!

Rules, rules, rules, why is it so hard for athletes to follow the rules!

On Sunday, for the second time in as many months, a ‘Johnson’ broke the rules in the world of sports.

First, way back on August 12th, Dustin Johnson grounded his club in a destroyed sand trap on 18th hole of the PGA Championship incurring him a 2-stroke penalty. The move cost him more than just 2 strokes as it knocked him out of a playoff for the major title. The entire world watched when Johnson first heard what he had unknowingly done.

Then it happened again, on September 12th. Seconds remained in the Detroit Lions-Chicago Bears game when Lions receiver Calvin Johnson and everybody else in the world thought he caught the game winning touchdown. The play was reviewed and overturned after it became clear that Johnson lost the ball while attempting to use it to help him get up from the ground.

Hispanic Sports Marketing 101

The Hispanic segment offers demonstrate opportunity due to size, growth and increasing spending/purchasing power. It’s expected that by 2050, 28% of the U.S. population will be Hispanic, thus opening up the doors for marketers. There are a few things to know about marketing to Hispanics:

Culture: You must first understand the culture and ensure that your marketing message is culturally relevant, otherwise it won’t work. For instance, when you think of Hispanics, you may think of the Spanish language used amongst the segment since there are different dialogues that are used within the culture. It’s as simple as understanding a word that may be used in Mexico doesn’t have the same meaning Puerto Rico or visa versa.

How Fantasy Sports Unites Fans All Over the World

While sitting in a New York bar watching the New Orleans Saints successfully open the football season last week, it struck me that there is one thing that unites sports fans all over the world. Whether it is the NFL here in the US, rugby league in Australia or the English Premier League (EPL) soccer, today’s sports fans want to be engaged and actively interact with their favorite sports. They satisfy that desire by playing fantasy sports or by getting involved in forecasting weekly results. In Australia we call that tipping. Technology, fast-speed internet access and our increasing use of social media is making this engagement even easier and more fun for the fan.

Missed Opportunity for the NFL on Opening Weekend

As I write this post on Monday afternoon, the day after Opening Sunday (and six hours before kickoff of Monday Night Football), the NFL is being mentioned on Twitter at an extraordinary rate. In the past hour, “NFL” has been tweeted 1,500+ times.

I want to take this as a chance to highlight a missed opportunity for the NFL. In the past four days (Thursday was the first game of the season and yesterday was Opening Sunday), the league has received thousands and thousands of mentions and @replies, yet they’ve failed to respond to a single fan. It’s about time for the league to stop using their account as a news feed. To be fair, the MLB doesn’t do much better, but the NBA and NHL both respond to fans all the time. And you can bet if it were opening day, their feeds would be full of @replies.

Sponsorships Gear Up for New NFL Season

Visa Kicks Off Another Season With NFL Sponsorship

Visa is going into its 15th year of sponsorship with the NFL and has new marketing plans including greater emphasis on local teams.

Visa has become the exclusive payment services sponsor of the Jacksonville Jaguars, Minnesota Vikings, Indianapolis Colts and Tennessee Titans — adding to its roster that already includes the Atlanta Falcons, Baltimore Ravens, Buffalo Bills, Carolina Panthers, Cleveland Browns, Denver Broncos, New England Patriots, New Orleans Saints and San Francisco 49ers.

Visa is the preferred card for ticket sales, concessions and merchandise and will have point-of-sale branding online and at all team payment terminals within the stadiums, including concession areas and team shops of 13 NFL teams.

The Recipe for Post-NFL Broke Athletes

The ingredients are simple: Take one talented young athlete. Add one agent, one team owner, dozens of family members not heard from in decades, a few dashes of self-entitlement, several bushels of undisciplined spending habits, one unscrupulous financial advisor, a couple of shakes of bad business investments, and a handful of injuries. Yield: One post-NFL broke athlete.

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