The ABC’s of Asking for Referrals

by Frank Agin | July 13th, 2010 | View Comments

There was once a member in a Chapter who sold computer equipment. Just before joining the organization, he had sold dozens of computers to a local school system. Apparently, the state legislature had earmarked a billion dollars for school systems to upgrade their computer equipment and this particular member had come across an opportunity to tap into a small piece of these allocated funds.

After joining, this individual was eager to use the contacts in the organization to identify more school systems that he could sell upgraded computers. As these opportunities represented major transactions for him, each week he focused his infomercials on seeking contacts and inroads into local school systems.

Although articulately said, nothing came from his requests. The problem was that no one had legitimate contacts into school systems (partially because most Chapter members did not have school-aged children). After a year of trying, the member stood at the Chapter meeting when it was his time to speak and proceeded to resign his membership, stating that he had just not gotten any referrals.

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Tips on Apologizing for Salespeople

by Bill Guertin | February 22nd, 2010 | View Comments

LexnGerTiger Woods delivering his 13-minute speech was finally what hundreds of millions of people were waiting to hear.  “I know I have bitterly disappointed all of you,” said Woods.  “I have made you question who I am and how I could have done all the things I did.  I am embarrassed I have put you in this position.  For all that I have done, I am deeply sorry.  I have a lot to atone for.”

Tiger screwed up, and he finally was doing what anyone who screws up badly should do; take ownership for your mistakes, and let people know what you plan to do to fix them.

As responsible salespeople, we can learn from Tiger’s example. On occasion, we’re going to screw up an order, type in a wrong seat number, forget some paperwork, or fail to follow up with a phone call we promised to make.  Rather than run and hide, the sooner we can recognize our mess-up, the better off everyone will be.

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