An amazing aspect of social media, for brands, is the ability to listen to your fans and customers. They will tell you when you do something great, but more importantly, they will tell you when you fail. The real-time web has given brands an opportunity like never before, the chance to listen and respond to actual people making legitimate claims about your product or service. The information is there, it’s the brand’s job to pay attention.

If you don’t already know, I work for VaynerMedia, doing online and social media consulting for brands, with a focus in the sports industry. Two of my clients include the New Jersey Nets of the National Basketball Association, and the New York Jets, of the National Football League. I find it important to check out the competition. Sometimes, it’s from a competitor’s weaknesses or mistakes, that you find the keys to success. Yesterday, while I was running through the social media outlets of teams in both the NBA and the NFL, trying to find things they were doing right and wrong, I found this:

http://www.facebook.com/memhisgrizzlies