Tyler Johnson has written a number of articles for us over the last year including the Top 100 Ways to use Social Media in Sports and the influence of LinkedIn Groups. We wanted to take a deeper look at how Tyler personally uses social media and how it pertains to the sports industry on a daily basis.
1. How did you effectively utilize social media in your work with the White Sox?
While with the White Sox I mostly utilized Twitter and LinkedIn in relation to my work. I changed my signature in my e-mail to direct people to my social media accounts. In less than a year, I noticed some direct sales driven through LinkedIn. However, the most significant value that became of these tools was the rapport I developed with my clients and potential customers.
Once customers could see a quick snap shot of what I was about, a more solid relationship quickly followed. At the same time, using LinkedIn I was able to learn more about what they did, the companies they work for, and the things they enjoyed most outside of their 9 to 5 job.
I also used twitter to send out updates in regards to group outings, discounted ticket opportunities and other general PR material. I let our official MLB Twitter account drive the bulk of our traffic and Twitter brand, as I had other purposes in its use. [click to continue…]
I always take the opportunity to reach out to a customer and show off a brand I represent. I won’t lie, I had a college professor that pounded this into my head for a semester. Working in ticket sales a few years later, I searched for ways to capitalize on this point.
In today’s ticket selling environment some of the most frequent “reaching” out to customers is often through an e-mail blast or annual phone call of some sort. These customers receive the same treatment from companies across all industries, not just ticket sales people. I search for new ways to build rapport and trust with current and hopefully future customers. I’m trying to differentiate myself along with the brand I represent!
Tyler Johnson is an innovative thinker inspired by the likes of Bill Veeck, Jon Spoelstra, Pat Williams & Brooks Boyer. Currently working for Kroenke Sports & Entertainment as a Group Sales Account Executive for the Denver Nuggets. Prior he worked as the New Business Development Executive with the Chicago White Sox. Tyler has also worked directly with the inventor and creator of Arena football and also for Mike Ditka’s former Chicago AFL franchise. As a former collegiate athlete and business sensed individual Tyler ventured to combine his passions to get into the business side of sports.
Ticket Sales are tough to come by these days due to the economy and other excuses people seem to come up with. I was lucky enough to attend a Cubs game with Tyler Johnson (who happens work for the White Sox, but the team was out of town that weekend we watched the Cubs).
Tyler talked to me about the challenges he faces trying to integrate social media with the Sox, due to the stipulations MLB.com has on all of the teams. Watch this brief video below to hear his thoughts, feel free to add your own in the comments section, and tweet about this video on Twitter.
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Tyler Johnson has written a number of articles for us over the last year including the Top 100 Ways to use Social Media in Sports and the influence of LinkedIn Groups. We wanted to take a deeper look at how Tyler personally uses social media and how it pertains to the sports industry on a daily basis.
I always take the opportunity to reach out to a customer and show off a brand I represent. I won’t lie, I had a college professor that pounded this into my head for a semester. Working in ticket sales a few years later, I searched for ways to capitalize on this point.
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